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but you still don't know very well how to do it, you are in the right place. Managing the social networks of any brand or company is not easy, as a mistake could lead to great losses. At Prospect Factory we have expert community managers who can help you better understand the language of networks, and better yet, advise you and handle any type of crisis on social networks . Crisis in social networks step by step The first step is not to panic to the point of madly deleting tweets or posts in which we have made a mistake.

Much less if you are dealing with the account of a brand or company. Following the error, people will be waiting for your reaction and seeing that the comment disappeared can take away many credibility points and eliminate the trust of your consumers. Take a Digital Marketing Service deep breath before acting and don't let hysteria get the better of you, few things are irreparable in the world and a mistake on social networks does not fall into that category. Once you have breathed, proceed to act. It is also not recommended.



That you take more than twenty minutes to respond, so during social media crises , take this into consideration. If it was your mistake, or if it is about dealing with a complaint, it will look very bad if you leave everything for the next day. If you don't have an immediate solution to the complaint, then announce that you are working on it, but don't leave them waiting without a response. On the other hand, and linked to the first step, never be rude or answer badly. Never think that you are above others.